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The Keyser Culture

12 Characteristics of Effective Leaders

By Jonathan Keyser
February 17, 2015

Following is an outline of a presentation given by Carlisle Driggers at Bambi Lake.

Leaders are made, not born. Leaders learn to lead; they are lifelong learners. Effective
leaders keep on learning, but they never arrive.

Characteristics of Effective Leaders:

1. Effective leaders are results oriented. They help to set and reach goals. However,
they are not demanding, always looking over people’s shoulders, or heavy handed.

2. Effective leaders ask the right questions. They don’t try to come up with all the
answers. They ask questions like, “Have you thought about this?”

3. Effective leaders listen more and talk less. They have two ears and one mouth and
they use them accordingly.

4. Effective leaders know that the best time to act is when there is a crisis. People tend
to either run or be demanding in a crisis. Effective leaders address the challenges.

5. Effective leaders sell; they rarely tell. They begin with vision, purpose and values.
They influence people rather than telling them what to do.

6. Effective leaders identify and build on strengths while they manage weaknesses.
Every organization has at least one strength. They identify strengths and then add
to them. They don’t let weaknesses control the organization.

7. Effective leaders identify the basics and stay with them. The basics are purpose,
vision, values, and passion.

8. Effective leaders know that money follows mission. Money will come in to support a
passionately followed mission.

9. Effective leaders know how to handle interruptions with grace and patience, and
then get back to the basics. Interruptions are unavoidable, but effective leaders
quickly get back to their passion.

10. Effective leaders know the critical importance of getting the right people on the bus.
They have the right people in the organization, serving in the right positions.

11. Effective leaders change the conversation. They change the conversation from
negative to positive. They get out and talk a different, positive message.

12. Effective leaders know how to pray for divine guidance. Secular leaders pray. How
much more should Christian leaders pray for guidance?

Those who lead best find their own voice and help others find their voice. A leaders’ job is
to help those around him or her become effective leaders.

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Jonathan Keyser

Jonathan Keyser is the Founder and Managing Partner of Keyser Commercial Real Estate(http://www.keyser.com/), which has become the largest commercial real estate firm of its kind in Arizona. Jonathan is also a Founding Partner of Exis Global, which today has over 580 people worldwide representing exclusively occupiers of commercial real estate. He is also the founder of a small investment fund that invests in emerging technology companies within Arizona, to support and help grow the startup ecosystem in the state. Jonathan was recently named "The Commercial Real Estate Disruptor" by USA Today and he is a #1 Wall Street Journal Best Selling Author, for his Best Selling Book, “You Don’t Have to be Ruthless to Win”. He has also been named a "Top Social Capital CEO" by the International Business Times, is a highly sought after keynote speaker, is widely recognized as a thought leader featured in hundreds of articles, publications, and podcasts, and has been named a "Top 20 Virtual Keynote Speaker" nationally. As an entrepreneur, Jonathan has built KEYSER into an eight-figure firm named recently as one of the Top 50 Most Trustworthy Companies in America by The Silicon Review. Jonathan is also one of the most connected business leaders in Arizona. He is an active member of Greater Phoenix Leadership (consisting of the region’s leading CEO’s), and he is also a member of Young Presidents Organization (YPO), Chief Executive Organization (ceo), and the Million Dollar Speaking Group (MDSG) within the National Speakers Association. With almost 30 years of experience in the Commercial Real Estate Industry, Jonathan’s firm represents occupiers of space exclusively, both domestically and internationally across a broad range of industries. Jonathan is sought out by companies around the world for his real estate expertise and business acumen. He is particularly good at identifying creative strategies to align real estate with business requirements, designing and implementing unique solutions to complex real estate challenges, and solving Landlord / Tenant conflicts where negotiations have deteriorated in the face of rising hostilities. Jonathan is happily married to his wife Susanna, and has 5 kids with one on the way. His mission is to change the business community through selfless service, and his entire firm is built upon this philosophy. Jonathan is known throughout the business community as someone who loves to help others, and who goes out of his way to be of service to people across the community.

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